Please read carefully before booking. By engaging Foots Forward Travel ("the Agency," "we," "us," "our") to plan, quote, or book any travel — including individual, family, or group travel through Destinations with Mica, Passports & Pearls, or Foots Forward Travel Sports Group — you ("the Client," "you," "your") agree to the terms outlined below.

Important: These Terms and Conditions are intended to create a binding agreement between Foots Forward Travel and its clients. They should be reviewed by a licensed attorney in the applicable jurisdiction before being placed into final use.

1. Our Role as Your Travel Advisor

Foots Forward Travel acts as a booking agent and travel advisor on your behalf. We are not the tour operator, cruise line, airline, hotel, excursion provider, or any other supplier of travel services ("Supplier"). We arrange and coordinate travel with independent, third-party Suppliers; we do not own, operate, manage, or control them.

As your advisor, we provide professional judgment and guidance based on the information you provide. As a booking agent, we also have a responsibility to accurately represent Supplier products, services, policies, and pricing.

Our role is not simply to present travel choices. We help you understand how those choices may affect your overall experience and assist you in selecting travel that fits your needs, interests, budget, priorities, and personal travel style.

We will communicate clearly, explain options honestly, protect client information, document important decisions, and follow through on the professional services we agree to provide.

No two travelers are exactly alike, even when traveling to the same destination. Each client may have different priorities, concerns, accessibility considerations, comfort levels, expectations, and travel preferences.

Foots Forward Travel uses professional resources, ongoing travel education, Supplier relationships, and industry tools to help clients make informed travel decisions.

Travel, however, depends on airlines, cruise lines, hotels, resorts, tour operators, transportation providers, government requirements, weather, and many other circumstances outside our control.

Our value is not a guarantee that nothing will go wrong. Our value is thoughtful preparation, professional guidance, organized information, clear communication, and serving as a trusted point of support when travel plans change.

2. Who Provides Your Trip: Supplier vs. Agency Responsibilities

The Supplier — not Foots Forward Travel — is the party actually providing your travel services.

2.1 What the Supplier Is Responsible For

The Supplier, including a cruise line, airline, hotel or resort, tour operator, excursion company, transfer provider, rail operator, or other travel provider, owns, operates, and delivers the applicable travel service.

The Supplier is responsible for:

• Physically providing the transportation, accommodations, meals, activities, and services purchased.

• The safety, maintenance, and operation of its vessels, aircraft, vehicles, facilities, equipment, and other property.

• Staffing, training, and supervising its employees, crew, guides, representatives, and contractors.

• Establishing and enforcing its cancellation, refund, baggage, medical, accessibility, and conduct policies.

• Complying with applicable safety, health, licensing, and regulatory requirements.

• Honoring reservations, rates, and services confirmed at the time of booking, subject to the Supplier's own terms.

• Addressing service failures, accidents, injuries, delays, losses, or other matters arising from services the Supplier provides.

2.2 What Foots Forward Travel Is Responsible For

Foots Forward Travel is responsible for:

• Providing professional advice and recommendations based on information supplied by the Client.

• Researching, quoting, and booking travel arrangements accurately based on Client instructions.

• Communicating known Supplier requirements, deadlines, terms, and policies in a timely manner.

• Submitting authorized payments, requests, and documentation to Suppliers accurately and on time.

• Assisting and advocating for the Client when problems arise with a Supplier, to the extent reasonably possible.

• Protecting and appropriately handling Client personal and payment information.

• Clearly communicating the services Foots Forward Travel has agreed to provide.

2.3 What Foots Forward Travel Is Not Responsible For

Because Foots Forward Travel does not own, operate, staff, manage, or control Suppliers, we are not responsible for:

• A Supplier's failure to deliver services as promised.

• Supplier cancellations, delays, schedule changes, downgrades, or service failures.

• Injury, illness, death, loss, or property damage caused by a Supplier or circumstances outside our control.

• Supplier financial failure, bankruptcy, or insolvency.

• Changes made by a Supplier to an itinerary, price, service, or policy after booking.

• The condition, operation, safety, or legal compliance of Supplier property, facilities, vehicles, aircraft, vessels, or equipment.

Foots Forward Travel plans, coordinates, and books your travel. The Supplier delivers the travel service.

3. Client Responsibilities

Clients play an active role in the success of their travel experience.

3.1 Accuracy of Names, Dates, and Personal Information

Names must be provided exactly as they appear on the government-issued identification or passport that will be used for travel, including full legal middle names and suffixes when applicable.

Clients are responsible for reviewing itineraries, invoices, confirmations, reservations, and travel documents and reporting any discrepancies promptly.

Unless otherwise stated, errors in personal information should be reported to Foots Forward Travel within 24 hours of receiving the applicable confirmation or document.

Airlines, cruise lines, tour operators, and other Suppliers may charge fees to correct names or other information after ticketing or booking. Some changes may not be permitted.

If inaccurate information is provided to Foots Forward Travel and we reasonably rely upon that information when making a reservation, resulting fees, rebooking expenses, denied boarding, or other losses are the Client's responsibility.

3.2 Travel Documents

Clients are responsible for obtaining and carrying all documents required for travel, which may include:

• Passport

• Visa

• Entry permit

• REAL ID-compliant identification

• Government-issued identification

• Vaccination or health documentation

• Parental or minor travel authorization

• Other documents required by a destination or Supplier

Foots Forward Travel may provide general guidance regarding known requirements, but requirements can change without notice and may vary depending on citizenship, nationality, residency, itinerary, or other circumstances.

Clients are ultimately responsible for confirming applicable requirements with the appropriate government agency, embassy, consulate, or Supplier.

Denied boarding or entry resulting from missing, expired, incorrect, or otherwise non-compliant documentation is not the responsibility of Foots Forward Travel.

3.3 Criminal History and Entry Eligibility

Clients are responsible for determining whether criminal history, pending charges, registry status, or other legal circumstances could affect eligibility to enter a destination or use a Supplier's services.

Foots Forward Travel does not verify criminal history or determine legal admissibility.

If a Client may have circumstances affecting entry or boarding eligibility, the Client should consult the relevant embassy, consulate, government authority, attorney, or Supplier before booking.

3.4 Reviewing and Confirming Your Booking

Clients are responsible for carefully reviewing all:

• Flight times

• Travel dates

• Passenger names

• Dates of birth

• Room types

• Cabin categories

• Number of travelers

• Transfers

• Activities

• Add-on services

• Invoices

• Confirmation numbers

• Other booking details

Any suspected error should be reported in writing as soon as possible.

Clients are also responsible for monitoring their email, including spam and junk folders, and any travel portal used for important notices and updates.

3.5 Health, Fitness, Accessibility, and Suitability for Travel

Clients are responsible for determining whether a trip, excursion, activity, or travel experience is appropriate for their health, mobility, physical condition, and individual needs.

Clients should disclose information relevant to trip planning so that Foots Forward Travel can make appropriate recommendations and communicate requests to Suppliers.

Final determinations regarding whether a travel service can accommodate a particular need remain subject to the Supplier's policies and capabilities.

3.6 Deposits, Payments, and Deadlines

Clients are responsible for making deposits and installment payments by the deadlines provided.

Missed deadlines may result in:

• Cancellation

• Loss of promotional pricing

• Loss of accommodations or cabin inventory

• Supplier penalties

• Forfeiture of deposits or payments

Foots Forward Travel is not responsible for losses resulting from a Client's failure to meet a communicated payment deadline.

3.7 Conduct While Traveling

Clients are responsible for their own behavior, decisions, personal safety, and compliance with Supplier rules, local laws, government requirements, and customs regulations.

4. Payments, Deposits, and Credit Card Authorization

All charges to a Client's credit card require a signed or electronically confirmed authorization identifying:

• The amount being charged

• The Supplier or travel product

• The purpose of the payment

• The applicable cancellation and refund terms

Foots Forward Travel does not accept full credit card numbers by regular email or text message.

Payment information must be transmitted using a secure method approved by Foots Forward Travel.

A previous credit card authorization does not authorize Foots Forward Travel to make unlimited future charges.

A new authorization may be required for each deposit, installment, final payment, add-on, or other transaction.

For scheduled payment plans, Clients may receive a reminder and renewed authorization request before the applicable charge.

5. Professional Planning & Service Fees

Foots Forward Travel believes professional travel planning should begin with a conversation, not a charge.

5.1 Complimentary Initial Consultation

An initial travel consultation of up to 30 minutes is complimentary.

This consultation allows us to discuss your travel goals, priorities, budget, timing, travel style, and other considerations before determining the appropriate next step.

5.2 Complimentary Standard Planning

For most standard travel requests, Foots Forward Travel includes up to three hours of professional research, Supplier comparison, itinerary planning, quoting, and booking assistance at no additional professional fee.

Many straightforward cruise, resort, all-inclusive, hotel, and packaged vacation requests can be completed within this included planning time.

If Foots Forward Travel determines that a request is likely to require substantially more time, specialized research, or additional planning services, the Client will be informed before an additional professional fee is incurred.

5.3 Extended or Complex Planning

Planning that exceeds the first three complimentary hours may be charged at:

$75 per hour

Additional time may be billed in 30-minute increments.

Additional fees may apply to work involving:

• Multi-destination itineraries

• Complex international travel

• Extensive Supplier or accommodation comparisons

• Customized day-by-day itinerary development

• Multiple substantial proposal revisions

• Significant itinerary redesign

• Detailed accessibility research and Supplier verification

• Complex air, rail, transfer, transportation, or logistical coordination

• Concierge-style planning for dining, activities, tickets, or other services

• Extensive non-commissionable travel components

• Large or complex group arrangements

The Client will be advised of the applicable fee before fee-bearing work begins.

5.4 Specialty and Transaction Fees

The following professional service fees may apply when the corresponding service is requested:

Domestic Air-Only Reservation

Starting at $50 per person

International Air-Only Reservation

Starting at $100 per person

Rail-Only Reservation

Starting at $50 per person

Client-Requested Change After Booking

Starting at $50 per request

This fee may apply when the requested change requires significant Supplier communication, research, rebooking, documentation, or itinerary modification.

Major Itinerary Revision

Starting at $75

This may apply when substantial changes are requested after the original proposal or travel plan has been developed.

Minor adjustments made during the ordinary planning process are not automatically subject to a revision fee.

Rush Planning

Starting at $150

A rush fee may apply to new planning requests made within 14 days of departure, in addition to any other applicable professional fees.

Acceptance of rush planning is subject to availability and does not guarantee that Suppliers, accommodations, transportation, or other requested services will remain available.

Group Travel Planning & Management

Custom fee quoted in advance

Group fees may vary based on:

• Number of travelers

• Number of rooms or cabins

• Destination

• Length of travel

• Number of Suppliers involved

• Payment management

• Communication requirements

• Hosted events or activities

• Group leader coordination

• Complexity of the itinerary

• Level of service requested

5.5 What Professional Fees Cover

Professional fees compensate Foots Forward Travel for professional time, knowledge, planning, coordination, and service beyond standard complimentary planning.

Depending on the engagement, professional services may include:

• Destination research

• Supplier research

• Travel-option comparison

• Customized itinerary development

• Supplier communication

• Accessibility research and verification

• Special-request coordination

• Air, rail, ground transportation, and logistical planning

• Documentation

• Client communication

• Reservation management

• Proposal revisions

• Post-booking modifications

• Concierge planning

• Group coordination

• Professional guidance and ongoing support

Professional fees are separate from the cost of the travel arrangements and any fees imposed by Suppliers.

5.6 Fee Disclosure and Client Approval

Foots Forward Travel will not intentionally begin work subject to an additional professional planning fee without first advising the Client that an additional fee applies.

Before fee-bearing work begins, Foots Forward Travel will communicate:

• The nature of the additional work

• The applicable fee or fee structure

• What the fee covers

• When payment is required

The Client will have an opportunity to approve the fee before the applicable additional work begins.

5.7 Professional Fee Refundability

Professional planning and service fees compensate Foots Forward Travel for professional time and services.

Accordingly, professional fees are generally non-refundable once the work covered by the fee has begun, regardless of whether:

• The Client later chooses not to book

• The Client changes destinations

• The Client changes travel dates

• The Client cancels the trip

• A Supplier reservation is later cancelled

• The Client elects not to proceed with the proposed itinerary

Any exception must be agreed to by Foots Forward Travel in writing.

6. Cancellation and Refund Policy

Cancellation and refund terms for travel products are established by the individual Supplier, including cruise lines, resorts, airlines, tour operators, insurance providers, hotels, and other travel providers.

Supplier cancellation and refund terms vary by reservation.

Deposits and payments may be partially or completely non-refundable depending on the Supplier's terms and the date of cancellation.

Foots Forward Travel professional planning or service fees are separate from Supplier payments and are governed by the Professional Planning & Service Fee provisions above.

Requests to cancel or materially change a reservation must be submitted to Foots Forward Travel in writing.

Foots Forward Travel will communicate the request to the applicable Supplier when appropriate, but the Supplier's terms and decision ultimately govern any Supplier refund, credit, penalty, or cancellation outcome.

7. Travel Insurance

Travel insurance will be made available for trips booked through Foots Forward Travel, and we strongly recommend that travelers consider appropriate coverage.

Whether to purchase travel insurance and which policy to purchase is the Client's decision.

If a Client declines coverage, the Client accepts the financial risks associated with circumstances that may include:

• Trip cancellation

• Trip interruption

• Medical emergencies

• Emergency evacuation

• Travel delays

• Baggage loss or delay

• Supplier issues

• Other unforeseen events

Insurance coverage, exclusions, eligibility, policy interpretation, and claims are governed by the insurance provider.

Foots Forward Travel is not the insurance underwriter and is not responsible for insurance claim decisions, policy exclusions, or coverage disputes.

8. Group Travel Disclosures

For any group trip, including Destinations with Mica, Passports & Pearls, Foots Forward Travel Sports Group, private groups, or other hosted departures:

Foots Forward Travel acts as the booking and/or hosting agent for the group.

Travel services are provided by disclosed third-party Suppliers.

Foots Forward Travel is not the cruise line, hotel, resort, airline, tour operator, transportation company, excursion operator, or other Supplier of record.

Different components of a group itinerary may be provided by different Suppliers, and each Supplier may have its own:

• Terms

• Conditions

• Cancellation policy

• Payment requirements

• Refund policy

• Conduct rules

Group members may be required to complete a separate Group Travel Disclosure and Booking Agent Acknowledgment in addition to these general Terms and Conditions.

8.1 Roles Within a Group Booking

Foots Forward Travel may coordinate:

• Group inventory

• Supplier communication

• Deposits

• Payments

• Deadlines

• Travel requirements

• Group-wide updates

• General itinerary information

A Group Leader, Coordinator, Coach, Pastor, Organization Representative, Host, or other Point of Contact may assist with communication or organization.

Unless expressly stated otherwise in writing, such an individual is not an employee or agent of Foots Forward Travel.

Each traveler remains individually responsible for:

• Travel documentation

• Accuracy of personal information

• Entry eligibility

• Health and suitability for travel

• Payment obligations

• Compliance with Supplier rules

• Personal conduct

9. Limitation of Liability

Foots Forward Travel acts as a booking agent and professional travel advisor arranging services with independent third-party Suppliers.

Foots Forward Travel is not liable for the acts, omissions, errors, representations, negligence, breaches, or failures of a Supplier.

This includes circumstances involving:

• Flight delays or cancellations

• Schedule changes

• Overbooking

• Mechanical failure

• Baggage loss

• Property damage

• Illness

• Injury

• Hotel or resort service failures

• Tour or excursion failures

• Supplier bankruptcy or insolvency

• Other circumstances beyond Foots Forward Travel's reasonable control

To the extent permitted by applicable law, Foots Forward Travel's total liability, if any, for a claim arising solely from professional services directly provided by Foots Forward Travel shall not exceed the professional planning or service fee paid to Foots Forward Travel for the trip giving rise to the claim.

10. Force Majeure

Foots Forward Travel is not responsible for failure or delay caused by circumstances outside our reasonable control.

Such circumstances may include:

• Natural disasters

• Extreme weather

• Pandemics

• Public health emergencies

• Government action

• Travel advisories

• War

• Terrorism

• Civil unrest

• Labor strikes

• Transportation disruptions

• Supplier failure

• Other events that make performance impossible, impracticable, or unsafe

11. Supplier Terms and Conditions

By booking through Foots Forward Travel, the Client also agrees to the applicable terms and conditions of each Supplier included in the itinerary.

These may include policies concerning:

• Cancellation

• Refunds

• Changes

• Baggage

• Conduct

• Check-in

• Travel documentation

• Accessibility

• Health requirements

• Payment

• Other Supplier-specific requirements

Supplier terms are available through the Supplier and/or applicable booking documentation.

12. Errors and Omissions

Foots Forward Travel takes reasonable care when preparing quotes, itineraries, and booking information.

However, pricing, availability, promotions, schedules, and other travel details are controlled by Suppliers and may change without notice.

Foots Forward Travel reserves the right to correct clerical, typographical, or pricing errors and will notify the Client promptly if an error is identified.

13. Acceptance of Terms

By signing or electronically acknowledging these Terms and Conditions, submitting an authorized payment, paying a professional fee, making a deposit, or booking travel through Foots Forward Travel, the Client acknowledges and agrees to these Terms and Conditions.

These Terms may also be referenced again in payment authorizations and other booking documents.

14. Governing Law and Contact

These Terms and Conditions are governed by the laws of the State of California.

Questions regarding these Terms and Conditions may be directed to:

Foots Forward Travel
Email: info@footsforwardtravel.com
Phone: 442-268-8184
Website: footsforwardtravel.com

Last Updated: August 7, 2026